RuffRuff TOC Help Center

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Cannot Access a Template

The home screen link works even without published blog posts. Check your plan and published content.

Even if no blog posts are published and a warning appears on the "Blog posts" row, you can still use "Add app block" on the home screen. Product, page, and collection rows can be opened only on the Regular Plan. If you cannot open the template in the theme editor itself, prepare at least one published item of that type.

  • Target row: Check whether you are trying to open "Blog posts," "Products (Available on Regular Plan)," "Pages (Available on Regular Plan)," or "Collections (Available on Regular Plan)."

  • Plan: To open products, pages, or collections, check that you are on the Regular Plan.

  • Warning on the Blog posts row: You can use "Add app block" even when the warning appears.

  • Published content: If the template cannot be opened in the theme editor, check that at least one item of that type is published.

In "Add the app to a theme" on the home screen, selecting a theme displays the template rows and "Add app block" links.

Cause: If no blog posts are published, a warning appears on the "Blog posts" row. You can still use "Add app block." Having no published blog posts does not disable the app's link to the theme editor.

During initial onboarding, a warning also says that a published blog post is needed to add an app block to a theme. The "Add app block" link is still displayed when this warning appears.

What to do: Select "Add app block" next to "Blog posts." If the theme editor opens, you can add the "Table of Contents" app block. See Initial Setup for the steps.

Cause: The "Collections (Available on Regular Plan)," "Pages (Available on Regular Plan)," and "Products (Available on Regular Plan)" rows can be opened only on the Regular Plan. On other plans, the target row displays an upgrade prompt.

What to do: Switch to the Regular Plan, then select "Add app block" on the target row. See Plan Differences for plan details.

Cause: Even when the home screen link works, Shopify's theme editor may not let you open a template if no content of that type is published. The app does not disable product, page, or collection rows based on whether content is published.

If the template cannot be opened in the theme editor, prepare the following published content.

Template

Required content

Where to create it

Blog posts

At least one published blog post

Content → Blog posts

Products

At least one published product

Products

Pages

At least one published page

Online Store → Pages

Collections

At least one published collection

Products → Collections

What to do: Prepare published content, then select "Add app block" on the target home screen row again.

(1) Prepare published content

Create one item in the location shown in the table above, then publish it.

(2) Open the theme editor again

In Shopify admin, go to Apps and open "RuffRuff Table of Contents." Select "Add app block" on the target home screen row again.

You are done when the theme editor opens and you can edit the target template. If the app block does not appear, see App Block or App Embed Not Appearing.

If the checks above do not solve the issue, contact us through the contact form.

Include the following information:

  • The store's myshopify.com domain

  • The template name you tried to open

  • The theme name

  • The items you have already checked