To stop using only the paid plan, change to Free Plan. If you no longer want to use RuffRuff Table of Contents, uninstall the app from Shopify admin.
To cancel a paid plan while keeping the app and its settings data, select Free Plan on the Plans screen. Paid-plan features are no longer available after the change. Tables of contents stop appearing on products, pages, and collections. Features that require Light Plan or higher, such as the show/hide button, Custom Liquid, and per-block text, are also no longer applied. Settings data is not deleted.
(1) Open the Plans screen
Go to Shopify admin → Apps → "RuffRuff Table of Contents," then open "Plans" from the app menu.
(2) Select "Change Plan" on Free Plan
While you are on a paid plan, select "Change Plan" on the Free Plan card.
(3) Confirm cancellation
The "Are you sure you want to cancel current plan?" dialog opens. Select a reason and then select "Cancel Plan."
Cancellation is complete when "Current plan:" on the Plans screen shows Free Plan.
If you no longer want to use RuffRuff Table of Contents, uninstall it from Shopify admin. Uninstalling also cancels your paid-plan subscription. For detailed steps, see Shopify Help Center: Uninstalling apps.
Note: Uninstalling the app makes the table of contents features unavailable and deletes the settings data saved in "Customize the table of contents."
(1) Open Apps
Go to Shopify admin → Settings → Apps.
(2) Uninstall RuffRuff Table of Contents
Open the menu for "RuffRuff Table of Contents" in the app list and select "Uninstall." Follow the on-screen instructions to confirm.
Uninstallation is complete when "RuffRuff Table of Contents" is no longer in the app list.
Even if uninstalling stops future billing, charges that have already been incurred may remain. For billing details, see Shopify Help Center: App charges.
If the above still does not resolve the issue, contact us through the contact form.
Include the following information when contacting us.
The store's myshopify.com domain
The plan you were using
The billing details you want to confirm
The date and time you uninstalled the app